FAQ
Q: What are the trade terms we can be accepted?
A: EXW, FOB, CFR, CIF.
Q: What's your payment terms?
A: We accept the payment sent by West Union, D/P,D/A,T/T or L/C at sight.
Q: we need a quote, how can I send you the necessary details?
A: Please send us all necessary details, quantity, specifications that you have so that we can provide you with an accurate quotation. You can email them to us or send them through our website. Our email address is [email protected] We look forward to hearing from you!
Q: How long does it take to execute my order?
A: Please tell us the quantity and model number of the products you are about to order, so that we will give you a detailed schedule.
Q:Please we want to know if you received our inquiry when we can wait for your reply?
A: Hello, Thank you for contacting us. We have received your inquiry and thank you for your interest in our products. Our team is currently reviewing your request and we will get back to you as soon as possible. We strive to respond to all inquiries within 24 hours, but please note that response times may vary depending on the volume of inquiries we receive. Should your inquiry require immediate attention, please feel free to contact us at +86 15227000085. Thank you for your patience and we look forward to speaking with you soon.
Q: Please send me catalog and price list for your products.
A: Thank you for your interest in our products. We will be happy to send you our product catalog and price list. Please provide us with your email address and we will send you the necessary documents as soon as possible. If you have any specific questions about any of our products, please feel free to ask. We will be happy to provide you with all the information you need. Thank you and we look forward to the opportunity to work with you.
Q: Can you arrange to deliver the goods for us?
A: Yes. When finish the orders, we will inform you and also we can arrange the shipping in the same time. the buyer also can choose Air-transport or Ocean shipping for your requirement .When your orders reach your local nearest Seaport or River port, the logistics company will infrom you.
Q: How can I know the completion of my order?
A: Upon receipt of the deposit, we will immediately arrange for the shippment, after the order is completed, we will also send you the detection images of your order before delivery for you to confirm.
Q: Can you guarantee your products?
A: Yes, we guarantee your 100% satisfaction on all our products.
Please feel free to feedback us immediately if you are not satisfied with our quality or service, If the product does not meet the contract requirements, we will send you a free replacement or give you compensation in the next order.
Q: How long is your delivery time?
A: Generally it is 5-10 days if the goods are in stock .Or it is 15-30 days if the goods are not in stock . lt is according to the quantity.